Lumo Enhances Accessibility Aid with Virtual Tour Updates

Lumo has announced a number of enhancements to its virtual tour digital tool, which aims to provide reassurance for customers eager to explore the train’s accessibility features before their day of travel.

The tool, which is available on the open access operator’s website, was developed with Ocean 3D, which Lumo arranged to take full 3D mapping of its fully electric train fleet in order to allow a full virtual tour for customers prior to boarding.

Now, the latest version of the tool offers expanded levels of details over previous iterations, and also includes Lumo’s recently upgraded seating.

The 360 virtual tour allows customers with autism, that experience anxiety and those with additional accessibility requirements to explore areas of the train in order to gain experience before they board.

Since its latest update, the virtual tour has boosted visitors to the facility by 49% during its first month. Its predecessor enabled over 14,200 people to explore Lumo trains during its lifetime, with the new version anticipated to prove even more popular.

Jen Clare, Service Delivery Director at Lumo, said:

Supporting everyone in the community who uses our rail services is extremely important. We want every customer to feel welcome and reassured when they choose a Lumo journey.

Whether it’s helping people who have anxiety or accessibility needs or just providing an interesting tool for other customers to explore, we were keen to upgrade our 3D visual mapping and ensure the capability is there for people to explore our trains.