Transreport, Hankyu partner to roll out Passenger Assistance Web in Japan

Transreport has announced a partnership with Japanese railway company Hankyu to launch the Passenger Assistance Web application in Japan by Spring 2025.

This platform is designed to improve travel accessibility by allowing passengers to communicate their access needs ahead of their journeys.

Passenger Assistance Web enables passengers to create a single profile to store their access needs for future journeys, marking Hankyu as the first railway operator in Japan to introduce this platform.

The collaboration aims to enhance the travel experience for all passengers by equipping railway staff to better prepare for and respond to passenger requests.

The web application is an extension of the UK’s “successful” Passenger Assistance platform, which has transformed travel for more than one million customers.

The platform is now set to expand across Japan’s public transportation network, following the launch with Hankyu.