New Ticket Hall Opens at Paddington Tube Station
The new hall is over three times the size of the previous one, with 11 ticket gates compared to the previous five, thus helping to speed up journeys. The facility also features improved signage and a modern design to further enhance the customer experience.
The new hall is over three times the size of the previous one, with 11 ticket gates compared to the previous five, thus helping to speed up journeys. The facility also features improved signage and a modern design to further enhance the customer experience.
Alex Williams, TfL’s Chief Customer and Strategy Officer, said:
“The hugely improved ticket hall at Paddington Tube station will transform the journeys of millions of our Bakerloo line customers, making their journeys quicker, easier and more comfortable.”
The hall sits beneath a new 18-storey mixed-use building in Paddington Square, a hub for work, shopping, and dining.
Previously, customers with accessibility needs had to use a longer, indirect route via the Elizabeth line lifts. Now, the new hall provides a much quicker and easier way for all passengers to access the Bakerloo line thanks to two new lifts.
Sadiq Khan, Mayor of London, said:
“Bringing more step-free access to London’s transport network is a key priority, especially at busy hubs. Paddington station is one of London’s busiest stations and an historic and vital part of London’s transport infrastructure. I want everyone to be able to use it, so I’m delighted that the new ticket hall will give the Bakerloo line direct step-free access for the first time.”
The hall was built on the site of a former Royal Mail sorting office, requiring the diversion of a main sewer and construction work extending 26 metres below ground.
The project was carefully coordinated to ensure continued operation of existing station assets during construction.